Frequently Asked Questions
Are you experiencing issues with your Dime Carts Official product? Please explore the following frequently asked questions before contacting us, if you still feel you may have an issue, please contact us directly to let us know.
What to do if Battery is Blinking
Remove tank, pull out positive pin that is on the bottom of the Dime 1000mg Tank.
What to do if I have a Leakage.
Due to unforeseen transportation and storage environments, leakage can occur to all tanks, however the cart is still operational. Additionally please make sure you are fully charging your battery. Low battery can add to leaking and clogging.
Note, care must be taken into not allowing the product to overheat under any condition.
What's the best Temperature to Store your Device
Do not expose the device to heat in excess of 95 degrees.
What would cause my device to overheat
1. left in car
2. left in sun
3. store upside down
What is the best way to clean my device.
Excess oil, or any lint and dust that may collect from traveling with your device can be easily cleaned with rubbing alcohol and a cotton wipe.
What to do if the glass breaks on my 1000mg Tank?
Dime Industries uses lab grade stainless steel and quality glass, due to this if product is dropped, product can break. For your safety, please discard the device if it is broken or damaged.
What is the best way to Store my device?
Always store your device in the upright position. Use the the battery case for storage and always store in a cool place away from natural sunlight.
What to do if my 1000mg cart appears to be clogged?
Although this is not common, if clogged, please try to draw your device harder and longer, and if it lets go, you should not have any issues going forward. It is important to make sure you have fully charged your battery, as a low battery can cause clogging in your 1000mg tank.